What is Multimedia Training?

Multimedia training is an instructional system that incorporates both web-based and digital media course delivery and describes any application that uses graphics, text, animation, audio and video. These applications use high-bandwidth media (audio and video) and are delivered via CD, DVD-ROM, web stream, or portable media storage such as USB flash drives. Standard media formats include SWF, FLV, AVI, MPEG, and WMV.

What are some benefits of multimedia training?

Take it anytime and anywhere. By using multimedia training, your employees can receive training virtually anytime and anyplace. For example, instead of gathering an entire sales organization for onsite training, each individual can receive training at different times, which eliminates taking the whole organization ‘offline’. Remote employees can take the training at their location eliminating the expenses associated with travel. With flash-based web tutorials, people can view the training class from any internet-connected PC in the world.

Customer training via multimedia course empowers managers to schedule training during light workloads, reduce travel expenses, and allow for unlimited access for refresher and new hire training. For example, if you include one day of on-site training as part of the product sales price, but do not include any follow-up training, you can leave a DVD-ROM behind with the customer for attendees that could not make the class.

Always available. Because the training remains available on-site and via the Internet, new employees and customers can be immediately trained instead of waiting for the next available class. In instances where annual training is required, currently trained personnel can review materials as needed or specific sections as a refresher.

Reduction in learning time. Multimedia training is 2 to 4 times as efficient as most traditional training sessions. Since the largest cost in providing training to your employees is their time away from the job, the savings can be enormous. In regards to training your customers, it is proven that those who understand how to use the applications and features will do so more often and be less likely to cancel your service.

Consistency of training. The same quality content consistently delivered to all employees and customers, across multiple departments or locations.

Quality of training, retention: Training your sales organization will cut costs, increase productivity and generate more sales. The nature of interactive multimedia training provides for a highly engaging experience and evidence of learning is accomplished through practice.

Stars Multimedia

Stars Multimedia is a training product suite developed by AveriStar Consulting to better enable owners of the BroadSoft hosted VoIP platform to train both employees and customers on all BroadWorks applications. Stars Multimedia training courses are individually produced and customized using the customer’s platform, to include logo artwork and specific feature sets. This unique customization enables our customers to have an “out of the box” solution that is ready for use the day it is received.

Purpose

Stars Multimedia training courses are designed to be a comprehensive tool that allows BroadWorks owners to train employees, end-users, and wholesale customers. The courses are not simple product demonstrations, but are complete tools that explain and detail the use and function of the application and its features. One example of using Stars Multimedia is for platform owners that sell direct to the SMB space. The provider may provide one initial on-site training class to the customer covering basic features and functionality, but maybe not all of the customer’s employees could be present for the training. Utilizing Stars Multimedia, the provider can leave behind a DVD-ROM, or provide the customer access to their on-line training website, greatly reducing employee travel expenses and support costs.

Structure and Content

Each multimedia course has its own table of contents and is extremely easy to navigate. For example, the Standard Web Portal course will contain a table of contents for Incoming Calls, Outgoing Calls, Call Control, Client Applications, Outgoing Calling Plan, and Messaging. If the student needs to quickly understand the features associated with Messaging, they can simply click on the Messaging link in the table of contents and be immediately taken to that section. This also makes our multimedia courses ideal for refresher training.

Available Courses

* Web Portal Standard Feature Set
* Web Portal and Call Manager Premium Feature Set
* Assistant Toolbar – Residential and Enterprise
* Communicator Soft Client
* Receptionist Application
* Call Center – Agent and Supervisor
* Group Provisioning – Auto Attendant, Hunt Group, Trunking, Unified Messaging
* Pre-Sales Demonstration – Giving the Perfect Demo
* IP Phones and Analog Telephone Adapters

Stars Multimedia and Your Bottom Line

AveriStar firmly believes that Stars Multimedia will dramatically improve your customers’ experience with BroadWorks applications and features, leading your company to lower support costs and higher customer retention.