AveriStar engineers love to be the at the desk with the red phone, just one phone call away to assist your Tier 1 and above support personnel in troubleshooting an array of VoIP issues. From service outages, to QoS issues and network routing and translations, our engineers have seen it all.

Troubleshooting is a very important component of engineering. Fixing the problem is one thing but what we really try to do is help your team identify the problem and find a solution so that in the event another issue arises in the future, they will know where to begin looking first. AveriStar can assist your team in end-to-end troubleshooting of all VoIP network elements, from the phone at the customer location, to the core of your network.

AveriStar troubleshooting support can be purchased in blocks of 20 hours, or by enlisting us to help manage your platform in 3, 6, or 12 month contracts. AveriStar also offers a two-day onsite troubleshooting course covering software and hardware tools, trouble isolation, and network monitoring tools. A completely customized troubleshooting cookbook with step by step instructions on troubleshooting all types of VoIP issues in your network is also included with the course.