AveriStar Engineering suite contains many different aspects of a VoIP phone network. What sets us aside from other engineering companies is that we work on all parts of the network. When a company decides to make an investment in a non-traditional telephony platform there are many nuances to take into consideration. AveriStar is able to tackle each aspect of the VoIP network from the BroadSoft feature server, to the SBC, to the Gateway, to the end user devices. Putting all the puzzle pieces together is what we pride ourselves on and have been doing for the last 6 years.

The first phase of engineering typically begins with an audit of the platform to make sure all the pieces are in place, redundancy is working properly and the end user features are working (e.g. anywhere, remote office, etc). If during the audit we come across anything that is not working properly, we document the issue(s) and work with your team to properly address and fix the problem. Troubleshooting is a very important component of engineering. Fixing the problem is one thing but what we really try to do is help your team identify the problem and find a solution so that in the event another issue arises in the future, they will know where to begin looking first. Outages are the main killer of any telecom business. The ultimate goal is to ensure there are as few as possible during the year. AveriStar has troubleshooting courses that cover where the dial tone is generated to the end user site.

Next, we work on identifying software or hardware Upgrades that might be needed to correct some of the issues highlighted. We found many issues you might be having with features can be fixed by something as simple as a service pack release (bug fix). You must be careful and only upgrade as needed, not just because the release is available. We work with your engineering departments to plan when a major release should be executed and why you might want to consider upgrading. Many new features might come with a new release such as Call Center. For example BroadWorks call center functionality in R-12 was nothing compared to R-14, which is nothing compared to R-17. If you are selling call center, you might want to upgrade right away to R-17 for the updated functionality, however, at the same time be prepared to understand what that upgrade will affect on other portions of the platform. This is where AveriStar’s knowledge and experience can help you plan in advance to make the right moves at the right time. Averistar is extremely proficient with all aspects of the call center from installation of the CCRS, setting up and branding the clients and creating training videos.

The final AveriStar Engineering offering is Platform Management. We offer platform management contracts that are available in 3, 6 or 12 month packages. It’s beneficial for newer platform owners to learn the right way starting out, bypassing the learning curve involved in having your own platform. AveriStar has worked with many different configurations from Telica, MetaSwitch, Tekelek, SONUS, and Nortel CS2k soft switches; session border controllers such as Acme, Sonus, Audio Codes, Nextone, and Veraz; gateways such as Cisco, Meta, Sonus, OSS and monitoring tools such as Solar Winds and NetCool. All of these work in conjunction with the BroadSoft feature server and require a high level of knowledge to maintain uptime and continuity. We like to set expectations right from the start and create a Statement of Work (SOW) outlining what we will accomplish over the contract term, pricing is then set. A contract could include items such as training, videos, and other tools that would help expedite your offering rollout.