AveriStar can help you make the most of your BroadSoft Hosted Call Center including installation and configuration of the Call Center Reporting Server (CCRS), 3rd party call recording integration, and client application customization for agents and supervisors. Our engineer  can also assist your team in upgrading from R14SP9 to R17, giving your customers access to the latest features and functionality of the BroadSoft Hosted Call Center application. Click here to download a typical call center implementation statement of work.

AveriStar also specializes in creating customized product specifications for Hosted Call Center that cover product requirements, licensing, device configuration, deployment and provisioning. Our product specifications are so detailed and customized for your offering, they will be the 'go to' document for your organization. Marketing slicks are for your customers, the Call Center Product Specification is the owners manual that every marketeer, sales person, and engineer in your organization should have. Click or call to talk to us about designing your Call Center owners manual.